Returns

We hope you're happy with your order, but if you aren't you are of course welcome to return it. We offer return shipping with Postnord.


Items can be exchange or you can get your money back within 90 days of receipt of the item. If you wish to exchange the item, please send an email to info@carrytales.com, letting us know which item you wish to exchange it for.

When the item is returned and the right of withdrawal is exercised, this can only be done if the item is returned in unused condition and in the same quantity as when you received it. You are welcome to unpack the item and try it out - just like in a physical store. However, please note that woven wraps and ring slings may not be tried on. This is because they need to be washed before the threads set properly and the fabric is fit for use. But of course they can be unwrapped so you can see the colours and length. Please see our terms of trade.

The right of withdrawal lapses if you use the item in a way where it is quite obvious that the use reduces the sale value of the item. The goods must be returned in their original packaging, including plastic or other packaging with a logo/barcode. If the item is in a box, it should be wrapped in a bag or box so that there are no marks/labels or similar directly on the original packaging of the item.

If you send via the link below, you do not need to include your name/order number or similar. We will find it easily!

We have chosen not to include a physical return slip/label as we want to print as little paper as possible that ends up unused straight in the bin. Therefore you can order digitally instead.

If you wish to ship by other than GLS, please send to the following address and contact information. Please note that unfortunately you cannot send with DAO, as they do not deliver to businesses. The parcel must be sent directly to the address.

Attach either your order confirmation or just a note with your order number.

Abeunger

Lyngby Hovedgade 53C, 2

2800 Kongens Lyngby

info@carrytales.com

Phone: 50589507


It is also possible to drop off at our office by appointment (typically weekdays between 9am and 3pm). If you wish to do so, please send an email to info@carrytales.com.